Pitch Deck Design Service
TERMS OF SERVICE
Last Updated: October 2018
The following document establishes the basis of our Pitch Deck Design Service. It provides thorough information on the dynamic of work between us (FounderHub Team) and you. Please read carefully so you have an understanding of the terms by which your project will be handled.
1. About the presentation provided by the client
Our team works with a finished, editable presentation provided by the client on either PowerPoint, Keynote, PDF or Slidebean format. Other formats (Microsoft Word, Google Slides) are not supported.
2. About the presentation content and treatment
2.1 Document language. Our team works with English documents only.
2.2 Videos, infographics, custom images and branding assets. Our service does not include the production of videos or the design of infographics or custom images. We also work with existing branding assets, and the creation of logos or any other corporate identity material is not included in our Pitch Deck Design Service.
Our services do not include the production or purchase of photographic assets (stock photos or any other photos for specific industries), we work with open image libraries, and use them to provide imagery that represents the look and feel designed for each one of the slides, these photos are for illustrative purposes only. The client can keep our suggested images or update them later to include their own photos. Alternatively the client can share their photos with our team alongside the rest of the assets for the project, before the delivery of the first draft, and our team will use them for the design process. Requests for specific photos are not part of our services.
3. Service purchase
The client can purchase the number of slides they want redesigned within ranges of 10 slides, up to 50 slides total. Our team will only work on the amount of slides stated upon purchase, and mentioned on the first contact with our team. If more slides are uploaded we will contact you to find out which ones to work with. If you wish to have more slides redesigned after the purchase has been made, you can contact our Customer Support team and they will instruct you on how to purchase additional credit.
4. Revisions and Deliverables
4.1 Revision delivery time. The client is allowed 2 revisions after the redesigned version is sent.
Each revision has a delivery time that corresponds to each service. It goes as follows:
● Presentation Redesign - Standard 5 days: 2 revisions, up to 96 h. delivery each.
● Presentation Redesign - Expedited 3 days: 2 revisions, up to 72 h. delivery each.
4.2 Revision conditions. The presentation needs are defined when you have the first contact with our design team.
Once you receive the first version we can work on visual changes, layout adjustments, image selection and other related tweaks. Revisions do not include the incorporation of any new ideas or graphics.
4.3 Revision availability. After the first redesigned version is sent the client will have up to 4 weeks to respond with feedback, once that time has passed the project will be placed on hold and will no longer be available for any future revisions. After 5 weeks the files will be permanently and irreversibly deleted from our database.
4.4 Deliverables. As part of the Design Services, the team may generate deliverable presentation files for the client. Such as the final draft of the presentation, which represents the culmination of any and all revisions performed as part of the Design Services, once the final draft is delivered the project is labeled as completed and no new edits are available under that request.
During the checkout process the client will choose the desired deadlines depending on the available services. The team shall identify said deadlines and work to ensure that the Deliverables are submitted on time. Any failure by the client to provide all the necessary assets for the project will affect the date by which any potential files will be delivered.
5. Design Team schedule
5.1 Working hours. Our working hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
5.2 Delivery time frame. The delivery time starts running after our team first contacts you over a phone call to review the specifics of your project. However, our Design Team needs to have all the presentation assets in order to begin, if after the first contact you still need to share extra files with us the delivery time will start once our designers receive said files.
5.3 Team contact. The service includes one initial call with one of our designers to review your request. If any other calls are necessary at a later point, booking them will depend on the team’s availability and will be scheduled on a case by case basis.
6. Non disclosure of information
Our design team works under a non-disclosure agreement, and from secure servers and encrypted protocols, to ensure that your content is kept confidential at all times. Once the project is completed and delivered, our team will no longer have access to your slides, and all information from the client is permanently and irreversibly deleted from our database.
7. Service cancellation and issuing of refunds
7.1 Cancellation of Service. The service can be cancelled at any time prior to the moment our team starts working on your slides. That means the client can request the cancellation of the service upon the first contact from our Design Team. If the cancellation of service happens before/at this moment, we can issue a partial refund of your purchase. If the cancellation of the service happens anytime after this moment, no refunds are issued for the client.